We arrive at Olive Garden and are seated in about 1/2 an hour. We order our food and the food looks and smells wonderful. I am thinking I am going to devour this meal so I peel the tails off of the shrimp grab my fork and I see and ant crawling on my pasta. Now I'm mad. So I call the waiter over and discretely alert him to the live, crawling and uncooked visitor on my plate. He apologizes and promises to get me another dish. He brings me another helping of Shrimp Carbonara and apologizes once more. So I finish my meal and it was delicious, little heavy on the oil, but still delicious.

So I ask the waiter to bring the check and before he returns the manager stops by our table and apologizes for the "uninvited guest" and informs us that she is not going to charge us for my meal or my wife's. She thanked us for not making a big scene about the situation. I thought, the waiter did not have to say anything to his manager, but he obviously is an honest an person. So all I had to pay for was our drinks and Khalea’s meal. We left satisfied and I was thinking what a great customer service experience. Awesome job by the waiter and the manager.

Dear Adrian Turner, Order Number ******

Thank you for contacting ProFlowers. Please accept our apologies for the
disappointment amount of roses you received. This is not typical of our
performance. You are a valued customer and we want to resolve this issue to your
satisfaction.

We would like to offer you a replacement, courtesy of our team.

In order to process this order, we will need the following information:

1. The name of the desired product (of equal value to the original item
$39.99);

2. The preferred date of delivery (Tuesday-Friday, excluding holidays);

3. The recipient's name and complete address, including daytime telephone
number;.

4. A card message (if desired);

5. Confirmation that the vase does or does not need to be resent.

Once again, please accept our most sincere apologies. We look forward to
hearing back from you soon!

Best Regards,

CS *******
Customer Care
ProFlowers
Send love, not like. Send ProFlowers.

Now ain’t that grand. Also I wrote to them this morning and less than 2 hours later they responded. The email address for customer service is wecare@proflowers.com. Well I can definitley say that they do care.

AWESOME and KUDOS to the CS team at ProFlowers!

I feel all warm and fuzzy inside.