Great Customer Service Experience
Friday, October 31st, 2008There are two new dishes at Olive Garden, Shrimp and Chicken Carbonara. I was charged to try the Shrimp Carbonara, so I said to my wife and daughter lets go to Olive Garden.
We arrive at Olive Garden and are seated in about 1/2 an hour. We order our food and the food looks and smells wonderful. I am thinking I am going to devour this meal so I peel the tails off of the shrimp grab my fork and I see and ant crawling on my pasta. Now I’m mad. So I call the waiter over and discretely alert him to the live, crawling and uncooked visitor on my plate. He apologizes and promises to get me another dish. He brings me another helping of Shrimp Carbonara and apologizes once more. So I finish my meal and it was delicious, little heavy on the oil, but still delicious.
So I ask the waiter to bring the check and before he returns the manager stops by our table and apologizes for the "uninvited guest" and informs us that she is not going to charge us for my meal or my wife’s. She thanked us for not making a big scene about the situation. I thought, the waiter did not have to say anything to his manager, but he obviously is an honest an person. So all I had to pay for was our drinks and Khalea’s meal. We left satisfied and I was thinking what a great customer service experience. Awesome job by the waiter and the manager.