See you in 1984

Just a couple of days ago I mentioned how ProFlowers sent my wife 11 roses instead of a dozen. The same thing happen to me last year with 1-800-Flowers. Well I tell you what ProFlowers definitely is 1,000’s of steps above 1-800-Flowers. 1-800-Flowers didn’t really give me a satisfactory response when I let them know of their error, but check out what Pro Flowers said/offered:

Dear Adrian Turner, Order Number ******

Thank you for contacting ProFlowers. Please accept our apologies for the
disappointment amount of roses you received. This is not typical of our
performance. You are a valued customer and we want to resolve this issue to your
satisfaction.

We would like to offer you a replacement, courtesy of our team.

In order to process this order, we will need the following information:

1. The name of the desired product (of equal value to the original item
$39.99);

2. The preferred date of delivery (Tuesday-Friday, excluding holidays);

3. The recipient's name and complete address, including daytime telephone
number;.

4. A card message (if desired);

5. Confirmation that the vase does or does not need to be resent.

Once again, please accept our most sincere apologies. We look forward to
hearing back from you soon!

Best Regards,

CS *******
Customer Care
ProFlowers
Send love, not like. Send ProFlowers.

Now ain’t that grand. Also I wrote to them this morning and less than 2 hours later they responded. The email address for customer service is wecare@proflowers.com. Well I can definitley say that they do care.

AWESOME and KUDOS to the CS team at ProFlowers!

I feel all warm and fuzzy inside.

Share it, would you please.

Tags: customer service, proflowers

This entry was posted on Friday, February 15th, 2008 at 23:06 and is filed under uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.